Bruce Boardman gives you the lowdown on the IT Infrastructure Library.
This IT best-practices model is grabbing the attention of enterprises, especially those under regulatory pressures.
"ITIL has a well-defined but complex taxonomy. This Workshop offers an overview of the ITIL framework - to serve business needs successfully and predictably, you must commit ample time and resources toward studying, implementing and maintaining ITIL.
ITIL's best practices fall into seven groups: service support, service delivery, infrastructure management, planning to implement service management, application management, business perspective and security management. We'll delve deepest into service support and delivery--these offer the best way to begin understanding ITIL."