February's edition of Servicetalk is a must for all ITIL practitioners!
Brought to you by the ITSMF, the only internationally recognised and independent organisation dedicated to IT Service Management, it is packed full of impressive articles, industry news, new products and details of forthcoming ITIL events in your country.
"The Future of The Service Desk", by James West [p14]
"Six Sigma: Can it Help Your Organisation?", by Richard Morgan and Linh C. Ho [p16]
"Testing for Performance", by Sarah Saltzman [p32]
>>Read the articles now<<
If you enjoyed these articles - why not consider joining the ITSMF in your country.
Visit www.itsmf.com and click your flag!