As we all know, ITIL implementation can be challenging at the best of times - so the University of Perth (Australia) is carrying out detailed research into the difficulties that organizations experience when actually executing their ITIL implementations.
If you would like to offer a few moments of your time to complete this important survey - it can be reached at the link below.
Jason Gray, one of the Universities IT Managers, is conducting the survey and he would like all of your feedback - good or bad is welcome. The survey is completely anonymous.
The Dr. ITIL team completed the survey in less than 5 minutes and the actual questions raised made us realise just how far we had actually come in terms of ITIL best practice!