How ITIL can revolutionize your Service Desk - FREE Whitepaper

This is an interesting nine page free whitepaper from US company iET solutions that outlines how to revolutionize your Service Desk using ITIL. The paper has some interesting real-life metrics about what exactly ITIL can do for your organization. Obviously the whitepaper also plugs iET's solutions but it mainly does this in the concluding paragraphs, so the paper reads well throughout.

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