Janco is a management consulting firm that focuses on Information Technology, and in particular on the strategic application of information technology to gain competitive business advantage.
Janco have just released a new document designed to assist IT managers with their ITIL implementation and planning.
"The IT Service Management Policy Template is a 71 page document that contains policies, standards, procedures and metrics for Change Control, Help Desk and Service Request processing. ITSM template also contains the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form.
It conforms with ITIL.
The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below."