Re-printed from Mike Tarrani's, "So you'd like to... Implement or learn more about the ITIL."
ROI and ITIL
What is the ROI that you can expect if you implement ITIL?
The answer varies by organization, and the process capabilities and maturity of IS/IT shops before ITIL is implemented. If you are working for a Fortune 1000 corporation or a consulting firm that has an ITIL practice, I strongly recommend visiting 'computereconomics.com/'.
The material available from that site (at a cost) is well worth the investment when it comes to determining the true cost of implementing ITIL and the ROI (in any).