By Shirley Lacy, ConnectSphere Ltd and Michael Kennedy
['Past Master' Presentation Pack from the UK's ITSMF Conference 2002]
"Change, Configuration and Release Management are essential building blocks in establishing controlled and stable live environments.
Understanding the configurations that make up your services is a pre-requisite to delivering good services to your customers.
How else can you manage the risks and impact of change on your business critical services? OK so far – but what happens when you ask for the investment and people to deliver configuration management?
Selling the benefits at all levels is crucial to ensure success. Shirley and Michael will present some practical examples and case studies on what has worked for organizations in different industries and different levels of capability."
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