"VISIBLE OPS" - Kickstart Your ITIL Implementation (Recommended)

What is Visible Ops?

Visible Ops is a methodology designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, security and auditability while managing costs. Visible Ops is comprised of four prescriptive and self-fueling steps that take an organization from any starting point to a continually improving process and was created by Gene Kim (www.tripwire.com)

What Benefit Does Visible Ops Provide?

The Visible Ops methodology was developed because there was not a satisfactory answer to the question: "I believe in the need for IT process improvement, but where do I start?" Although ITIL provides a wealth of best practices, it lacks prescriptive guidance - what do you implement first, and how do you do it? Moreover, the ITIL books remain relatively expensive to acquire.

Other information, publicly available from a variety of sources, is too general and vague to effectively aid organizations that need to start or enhance process improvement efforts. The Visible Ops book provides a prescriptive roadmap for organizations beginning or continuing their IT process improvement journey.

Link to Amazon.com to learn more...