IBM today announced the roll out of IT Service Management On Demand, a set of software and services to help customers automate and standardize the way they design and integrate information technology processes - from releasing a security patch to changing or adding a server - across separate departments within their enterprise.
Developed over the past year at IBM's development labs in the United States, Canada and Europe, the company said the solutions span IT process management for change, configuration, release and information lifecycle management. Built on IBM's Tivoli, Rational, WebSphere and DB2 middleware and extending the company's innovation in self-managing autonomic technology, the solutions include "tool mentors” that help implement actions prescribed by the IT Infrastructure Library (ITIL), a widely used industry guide of best practices, IBM said.
IBM added that customers will no longer have to manually design IT processes individually within their own silos of operation, and then hand-code their integration across different departments. Instead, they can design IT processes once and automate their integration across all areas of operation, saving time and money.
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