Learn how to optimize your Service Management Processes Today with www.remedy.com
From their Service Process Management micro-site we learn, "Remedy's Service Process Management (SPM) solution provides a single, consolidated platform for automating and managing Service Management business processes, and is the foundation of Remedy's IT Service Management and Customer Service and Support Suite of applications.
With its request-centric, forms-driven, workflow-based architecture, AR System®'s environment is optimized for efficiencies in Service Management business process delivery.
AR System simplifies process automation through its simple point-n-click, drag-n-drop user interface and includes pre-built service management-related modules for notifications, escalations, approvals, and more.
It also provides business activity monitoring functionality to proactively monitor and measure business process performance. AR System is compatible with your existing infrastructure and includes a broad suite of intuitive integration capabilities for process-to-process integration, including support for Web Services and service-oriented architectures."
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