According to Gartner research on the US environment, 41 per cent of IT professionals in 2004 said they had used ITIL, up from 31 per cent in 2003, writes Kelly Mills for Australian IT.
However, almost a quarter of participants in Gartner's 2004 Data Centre Conference said they had never heard of ITIL.
Another 36 per cent said they only had a vague awareness of it.
In Europe, adoption is much higher.
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