Access a FREE 39 page Problem Management Guide covering Problem Management principles, process flows, roles and responsibilities, governance and ownership and lots more.
This well produced Guide from the Ontario Government contains lots of new ideas for how to set-up and run your Problem Management function.
- Learn about the 5 key principles of Problem Management, the rationale behind these principles and the implications of each.
- Read about the roles and responsibilities of the Process Owner, the Problem Manager, the Problem Analyst and the Service Providers.
- Compare the Problem Management Process Metrics measured with those of your own organization
- Checkout the three page Service Terminology Glossary at the end of the guide
Access the Full 39 Page Guide Here