Implement ITIL in 5 Steps

This is a MUST HAVE white paper if you are about to implement ITIL in your organisation (or for a client) or you want to validate what you already have in place.

Kerry Litten, consulting manager at International Network Services (, describes a practical way to implement best practice. The paper offers:-

- A step-by-step approach, developed through real experience
- Faster start to implementation and achievement of anticipated benefits
- A foundation for effective IT governance

Download Kerry's white paper here

Did You Know? is the web's largest collection of ITIL links, providing FREE access to papers, guides, articles, news, events and product descriptions. Use Google Search at the top of any page to find what you really need, remembering to click the Dr. ITIL radio button! Happy ITIL'ing!