What's the best model for good IT Governance? Todd Newcombe examines several models and their interelationships in this classic article from e.Republic (February 2005).
Todd covers: complexity, the history of ITIL, ITIL adoption and it's up take within government.
Todd reports, "According to a brochure published by the ITSM Forum, some savings organizations have achieved through ITIL governance framework include:
- More than 70 percent reduction in service downtime
- ROI up by more than 1,000 percent
- savings of nearly $200 million annually
- 50 percent reduction in new product cycles."
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