ITIL - The Best Model For Good Governance?

What's the best model for good IT Governance? Todd Newcombe examines several models and their interelationships in this classic article from e.Republic (February 2005).

Todd covers: complexity, the history of ITIL, ITIL adoption and it's up take within government.

Todd reports, "According to a brochure published by the ITSM Forum, some savings organizations have achieved through ITIL governance framework include:

- More than 70 percent reduction in service downtime
- ROI up by more than 1,000 percent
- savings of nearly $200 million annually
- 50 percent reduction in new product cycles."

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