Hewlett Packard acquires last standalone enterprise service management technology.
Michele Hudnall, a former META Group Service Management analyst turned director of Service Management for BSM vendor Managed Objects provides an analysis of today’s big news on the itSMF tradeshow floor.
A significant acquisition announcement was the buzz today (news, more news, and analysis).
Again, a service management technology furthers market consolidation with overlapping and complimentary products. AssetCenter will be a welcome addition to HP’s portfolio, while ServiceCenter will be redundant with a large customer and service provider install base to consider.
There are tough choices facing HP – and its leadership will be defined by HP's ability to execute swiftly upon a tough plan of consolidation.
The obvious, yet difficult choice is to migrate ServiceCenter onto HP technologies and integrate AssetCenter into a complete HP Service Management solution. This will no doubt be a complex task for customers, service providers, partners and HP itself.
Speed of execution will be the key to retaining customers from making alternative choices that will undoubtedly be presented by competitive technology solution providers.
Current customers of both HP and Peregrine should be preparing their "plan B" in preparation for the acquisition’s closing. A stall in executing a swift integration or migration plan also carries a negative impact and distraction on current product development efforts. Partnerships with competitive enterprise solutions are also certainly at jeopardy from a future development perspective (e.g. Mercury, IBM).
On the other hand, technology integration solutions are better poised to offer customers the opportunity to continue forward progress on current project underpinned by a CMDB managing relationships logically (virtually) as the added complexity of ever changing supporting technology can be masked from the business in continuity of service support and delivery.
Michele Hudnall - our roving reporter from Managed Objects
Managed Objects is the Business Service Management Company. We introduced the concept of Business Service Management - along with the first software to deliver it - in 1997.
Today, the analyst community consistently recognizes our methodology and suite of software built on the Formula® platform as best in class. Our solution works by correlating networks, systems, end users, applications, and even business metrics to the services that IT delivers.
We have implemented Business Service Management more than any other company, enabling our customers to monitor, manage and report on the availability and performance of online trading, customer relationship management, corporate e-mail and many other services.
That is why Auchan, CSC, DISA, Fidelity Investments, JPMorganChase, Progress Energy, Reuters, TIAA-CREF and others rely on us.
Managed Objects is headquartered in McLean, Virginia. Our operations in New York City, Chicago, San Francisco, Atlanta and Texas support a sales presence throughout North America. European operations are headquartered in London and Asia-Pacific operations are in Singapore. Partners support sales in continental Europe, South America, Africa and People's Republic of China.
Summary of links in Blog Article:-
MO Press Release: http://makeashorterlink.com/?Z524123DB
BMC Press Release: http://makeashorterlink.com/?X214423DB
Red Herring: http://makeashorterlink.com/?G164223DB