The ITIL Implementation Strategies Teleseminar took place yesterday and I was extremely pleased with how everything went!
Randy Steinberg, my guest for the call, packed tons of great content into the call - covering your top 12 most burning questions.
I would like to acknowledge Randy for his sterling contribution to this event and also thank everyone who sent in their most burning question.
We had so many questions, I had to group them into categories (12 in total) to ensure that we got through the content in the allotted 2 hours.
The 12 questions Randy covered in detail were:-
Q1. How can you best 'sell' ITIL to the board / Senior Management and persuade them that ITIL is the right thing to do in the first place?
Q2. How do you obtain buy-in for ITIL and overcome objections from anti-process colleagues?
Q3. How do you define and measure the ROI of ITIL in order to prove its value?
Q4. How do you maintain momentum and buy-in as the ITIL Implementation programme proceeds?
Q5. What 'soft skills' are required to implement ITIL?
Q6. How do you go about implementing ITIL at the very beginning - from scratch? What are the very fist steps I should take?
Q7. After alert monitoring, alert management and the helpdesk - where should I commence my ITIL implementation programme?
Q8. What are the main reasons why ITIL implementations fail? How can you overcome these reasons?
Q9. Can ITIL be used with other methodologies - such as CoBIT and Six Sigma? If so, how?
Q10. How do you implement ITIL in small (or not-for-profit) Organizations?
Q11. Where do you start to begin implementing the CMDB?
Q12. Where do you start to begin implementing a Service Catalog?
Randy answered all these questions in detail - and then some!
I have made all the following materials freely available to you:-
- Audio Download of the Teleseminar (listen to it on your iPOD!)
- Teleseminar Executive Summary Notes (key bullets of each answer)
- Full transcript of the Teleseminar (professionally edited PDF)
- Online Resource Guide (over 20 accompanying links to PDF's)
Randy also gave away two quality bonus items:-
- The Complete PDF of Chapter Three of his book, "Implementing ITIL", which provides a strategic view of all the key stages of ITIL implementation programmes.
- An ITIL'ized version of the DICE Model (Excel spreadsheet and PDf guide) which helps you to understand the overall chances of success that your ITIL Implementation projects currently face - and how you can improve your chances of success.
To access all of the above material and keep up to date with the release of the mystery bonus resources - you only have to visit:-
Ask The Service Expert