IT Service Management and ITIL - The INS Survey.

By Rick Blum, Senior Manager, Strategic Marketing, INS (www.ins.com)

Take a look at Rick's important survey results (Q404) at how ITIL is used within organizations and what drives ITIL adoption.

Rick's key highlights include, "Next to in-house best practices, ITIL is by far the most common framework for managing IT processes, currently being used by 39% of respondants."

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