Bob Violino has written an excellent article for www.optimizemag.com on how Quality Framework adoption (such as Six Sigma, ITIL, CMM and Balanced Scorecards) is helping companies all over the world reduce their operational costs and increase Customer Satisfaction.
Bob highlights several “How to Succeed” Factors in his article including some very revealing stats and charts on the challenges that organizations need to fight to deliver benefits from their framework adoption programmes.
Access the Full Article Here
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