Implement ITIL in 5 Steps

This is a MUST HAVE white paper if you are about to implement ITIL in your organisation (or for a client) or you want to validate what you already have in place.

Kerry Litten, consulting manager at International Network Services (www.ins.com), describes a practical way to implement best practice. The paper offers:-

- A step-by-step approach, developed through real experience
- Faster start to implementation and achievement of anticipated benefits
- A foundation for effective IT governance

Download Kerry's white paper here

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