Ocassionally, your boss (or his/her boss!) might ask, "What is ITIL®?"
ITIL is the IT Infrastructure Library and ITIL® is a Registered Trade Mark and a Community Trade Mark of the Office of Government Commerce. Developed in the late 1980's by the CCTA (now the OGC), by the mid 1990's it had become the world-wide de facto standard in service management. ITIL has become so popular as it is a public domain framework which is scaleable. Very large organisations, very small organisations and everything in between have implemented ITIL processes. ITIL focuses on best practice, and as such can be adapted and adopted in different ways according to each individual organisations needs.
So what is it? If you need to provide the answer to this question...visit the excellent ITIL People site at:- http://www.itilpeople.com/What%20is%20ITIL.htm