Wipro IT Management Group (IMG) Gets BS15000 Certified.
Wipro Technologies, the global IT services division of Wipro Limited (NYSE:WIT), today announced that the Wipro IT Management Group (IMG) has been recommended for the prestigious BS15000 certification by DNV - Det Norske Veritas.
The IT Management Group (IMG) at Wipro is responsible for support in the areas of computer hardware, network infrastructure (data, voice, and video) management, network security and messaging for all its users across the globe.
“This was a culmination of a long and focused effort to imbibe the ITIL (IT Infrastructure Library) best practices within IMG and then achieve this certification” said Tamal Dasgupta, CIO and Corporate Vice President, Wipro Limited.
“We are among a handful of companies globally to have achieved this recognition and hope that it will increase customer confidence in the way we run our own IT.”
Aamer Azeemi, Head of IT, Wipro Technologies said “This certification will enable IMG to provide an improved and consistent level of service, through use of automation and best of breed processes, policies and checklists. With a structured process for continuous improvements, there will also be an enhanced effort to move from a technology focused to a service focused group – thus enabling a tighter business and IT alignment.”
BS15000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery and support of services to the business and its customers. BS15000 is aligned with and complementary to the process approach defined within the IT Infrastructure Library (ITIL). BS15000 encompasses the best practices for IT Service Management and provides a framework for IT service delivery enabling an organization to plan, manage, deliver, monitor, report, review and improve its IT service management.