Dr. ITIL has received lots of emails this week from companies wishing to learn more about ITIL, in particular the basics, such as:-
- What is ITIL?
- What is meant by ‘IT Service Management’?
- Who is ITIL for?
- What are the benefits of ITIL?
- How does ITIL fit in with other standards such as COBIT?
Link to ITIL FAQ's (at the OGC's UK web site)