From CIO Magazine (May 2004), by Tracey Mayor.
As far as British imports go, the IT Infrastructure Library (ITIL) may not be as big as the Beatles. But the methodology is gaining adherents among CIOs who want to better manage the quality of the services they deliver.
ITIL, which was developed by the British government and is now under the aegis of its Office of Government Commerce (www.ogc.gov.uk), comprises a set of best practices for IT service management, addressing such areas as service delivery, service support, service-management implementation, infrastructure management, applications management and business perspective.
In the United States, interest in the library has grown steadily. Corporate and individual membership in the IT Service Management Forum (http://www.itsmf.net/), for example, has increased from 50 members in 1998 to about 15,000 individual members, and attendance at the group's conferences is increasing by 25 percent each year, says spokeswoman Cynthia Hamm.
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