FREE - 20 Page White Paper on ITIL, from IBM.
This white paper is for chief information officers, corporate executives and managers who are determining the best approach to integrate Information Technology Infrastructure Library (ITIL) practices into their IT environments and justifying the cost of adopting the ITIL framework as an integrated service management program.
IBM can show you how to quickly move to advanced levels of IT service management capability, and how to optimize your (and your partners') performance.
Link to White Paper
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