"Manage your entire SLA processes, from defining SLAs and monitoring compliance to analyzing performance data and addressing problem areas."
One of the most popular Email requests I receive asks about selecting the right set of tools to automate and make the implemention of IT Service Management as easy as possible.
As we all know - it's far from easy!
However, from the Remedy site it states, "IT Delivers Strategic AdvantageWhether you are a small service desk, a growing mid-sized business, a geographically distributed enterprise, or an outsourcer providing reliable and secure IT services, Remedy has an IT Service Management solution to meet your needs."
The site does contain some thought provoking diagrams that should help you to clarify your thinking about the sometimes complex inter-relationships between Service Management processes.
Your comments on this relevance of this site to your role would be appreciated.
Click the link above to go there now.