Do you consider projects are reliably delivered with Services in-built, up to scratch and ready to go from the point of a project implementation?
Or is it more like 'War of the worlds' where another culture collides with the Service Management folks?
Dr ITIL would like to hear from you about your 'wars' and what best practices you have learnt along the way.
This post will focus on Service Introduction and Systems acceptance.
Please post your comments below...