The IT Service Capability Maturity Model is designed to help IT Service providers both assess and improve their service capability.
This article links to the full 224 page report that you can instantly download.
The report notes that, "ITIL is a framework of best practices, organised by different processes, whereas the IT Service Capability Model is an ordered set of key processes that provide an improvement path for IT Service providers"
This may be a valuable companion to your ITIL implementation or improvement initiative.
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For more information please visit:- http://www.itservicecmm.org/index.html