By David DeJean at www.systemsmanagementpipeline.com
"Why is ITIL such a hot topic? It's partially because the ITIL best-practices framework has provided a framework for communication, says McGinnis. "It's caught lots of people's attention because of needs like getting incident management people and problem management people together," he said. "And it's also a good way to network with other companies without infringing on corporate secrets."
As one attendee at the LIG meeting put it, "ITIL's timing is good because of Sarbanes-Oxley and similar compliance requirements. Right now IT needs to be proactive, to manage to standards, and just at the right time, ITIL provides those standards."