Top Five Challenges For Enterprise IT Infrastructure Managers — And How To Resolve Them.
Look what's lurking at number 2:-
"Unplanned Infrastructure Changes Resulting In Incidents And Downtime Manual interference and the lack of consistent service management processes are still the No. 1 source of incidents resulting in end user downtime. Unplanned and untested infrastructure changes remain at the heart of the problem. According to Forrester, this cries out for automation and for companies to implement a rigorous change management process — using ITIL (IT Infrastructure Library) best practices — and dynamically link infrastructure to applications. "