Why ITIL Alone Is Not The Answer

The IT Infrastructure Library (ITIL) may be a standard, consistent and repeatable way of managing IT services, but international expert Malcolm Fry warns that banking on ITIL alone is one of the leading causes for the methodology's failure.

"What you do wrong is often more important than what you do right," says Fry, a UK-based executive advisor on ITIL to BMC Software and other major business software vendors and organisations.

Fry explains that while ITIL provides a framework for best practices in managing IT, it does not contain detailed process maps or provide work instructions. "One of the most common reasons ITIL fails is because business ignores other best practice frameworks."