Free Access to a www.bettermanagement.com Webcast on ITIL and ITIL value.
From the BetterManagement website:-
"Information Technology Information Library (ITIL) is a set of best practices used to deliver high quality IT services. The best practices described in ITIL represent the consensus derived from over a decade of work by thousands of IT and data processing professionals’ world-wide, including hundreds of years of collective experience. Because of its depth and breadth, the ITIL has become the defacto world standard for IT best practices.
Join our panelists:
Morton Cohen, Procter and Gamble
Ken Wendle, HP OpenView
Hall Dally, Fujitsu
Kevin Behr, IP Process Institute
as they discuss ITILs contribution to the IT organization.
Discussion will touch on how ITIL provides a unified, descriptive set of processes that illuminate the critical inputs and outputs that drive world class efficiency and effectiveness. The panelists will also discuss how ITIL delivers a quality-based approach to IT management, and defines IT quality as the effective and efficient alignment with business goals.
This includes discussion on how ITIL provides a structured approach to the design of critical IT processes, and the interfaces necessary to support their ongoing management. The panelists will explore ITIL best practices and their results, including established metrics that make it very plausible for organizations to put together a business case that cost justifies the implementation of ITIL best practices."
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