More Companies Are Using ITIL to Reduce Risk

Most IT directors do not know the full business risks associated with delivering IT services, according to a survey of 178 UK companies, writes Helen Beckett for

"The research found high levels of ignorance and low levels of confidence among IT managers in a critical part of their job. Some 60% said they were unsure how accidents or failures resulting from changes such as IT upgrades or office moves would affect the business.

An increasing number of organisations are using the ITIL (IT Infrastructure Library) best-practice methodology to reduce IT risk and run their departments more efficiently. Companies using ITIL include Procter & Gamble, Boeing and Barclays.

In a report published earlier this year, Forrester said ITIL, originally developed by the government 20 years ago, could help to reduce the number of problems IT directors encounter when changing IT systems."

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