The Future Of ITIL Outlined

The Future of ITIL is outlined for readers. The Office of Government Commerce is to update its highly-influential best practice guidance on IT service management, ITIL, to reflect outsourcing's impact on organisations' IT functions, reports eGOV Monitor.

Details of plans for ITIL's next stage of evolution were disclosed on 9 May as the OGC released findings of a far-ranging survey on suggested improvements.

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