At last - An informative paper about Change Management which provides both beginnners and experts with four structured methods for managing change.
This paper will also be valuable for more experienced change managers who wish to reflect on their approach to change.
Fred Nickols' wonderful paper defines change, looks at the Change Process as “Unfreezing, Changing and Refreezing”, The Change Process as Problem Solving and Problem Finding and offers four strategies for managing change.
This paper is not in any way ITIL specific - but don't let that put you off. Nickols draws from such a wealth of managerial and consultancy experience in industry, that it will help ITIL process beginners and experts alike to re-think how they currently manage change in their organizations.
At the foot of the paper are more links to Nickols' many published previous works.
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