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If email overload is something which impacts you every day - Dr. ITIL links to Mark Hurst's excellent website www.goodexperience.com to learn how we can tackle the problem.
From his site we learn:-
"Widely credited for popularizing “customer experience” online, Mark Hurst has worked since the birth of the Web to make Internet technology easier to use. In 2002, Hurst was named “one of the 1,000 most creative individuals in the U.S.” in Richard Saul Wurman’s book 1,000. InfoWorld magazine named Hurst Netrepreneur of the Year in 1999.
Hurst is also known for founding Creative Good, the world’s first user experience consulting firm, which he runs with Phil Terry in New York City. http://www.creativegood.com
Mark Hurst is the founder and host of the Gel conference (Good Experience Live), which was first held on May 2, 2003 in New York City. Gel 2004 will be held on April 30, 2004 in New York City.
Hurst’s Good Experience newsletter has tens of thousands of subscribers worldwide.
(Sign up for free by e-mailing email@example.com.) The Good Experience newsletter and Gel conference are owned by Hurst’s media company, Good Experience, Inc.
Visit http://www.goodexperience.com and click on the "Managing Incoming Email" white paper.