Ever wondered what the difference in ITIL take-on is between the US and the UK ? Why does earlier adoption in the UK and Europe not bother the US giants of industry?
Malcolm Fry, reporting on www.nextslm.org answers these questions and puts some important context around the great service culture debate.
Malcolm reports, "I have often wondered whether the difference lies in the culture of the two continents or is it because ITIL was developed in the UK and has had longer to establish in Europe. Everybody knows that the US and European cultures are different and I am sure that we all have examples so I will let you supply your own example. However the main cultural difference that intrigues me is the attitude towards service".
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