What's the Difference Between a Traditional Service Desk and an ITIL one?

What are the main points of difference between the traditional IT Help Desk, and the IT Service Desk operating on ITIL (IT Infrastructure Library) best practice principles? And what is the role of "help desk software" in making the transition?

These are the key questions raised (and answered) in this excellent article by Infra (www.infra.com.au)

Learn more about the characteristics of the traditional Service Desk and then compare against the characterisitics of an ITIL one. How does your Organization compare?

Then, take a moment to ponder how Service Desk Software could help you make the transition to an ITIL based desk.

Access the FULL Article Here