The Guide covers all Service Support and Service Delivery Processes and runs for 20 pages in PDF format.
We have reviewed it here at www.dritil.com and believe it will come in really handy for ITIL Foundation Level Students as an immediate way of summarising the key points from the ITIL Foundation Training Course you would have attended or covered online.
Key Contents Include:-
Service Support Functions:-
• Service Desk
• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Release Management
Service Delivery Functions:
• Availability Management
• IT Services Continuity Management
• Capacity Management
• Financial Management
• Service Level Management
We hope you find the Study Guide really useful.
Access the ITIL Study Guide here.
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