So here's something I've thought about often during my ITIL process implementations - what if someone already had the work instructions, process guides and tool configuration pretty much ready to go? You know, a "Shrink Wrapped" version of ITIL...
As we know, a lot of time, effort, stress and cost within an implementation is taken up on these activities - but in this day and age of instant everything surely a "shrink wrapped box of ITIL" ready to fine tune and plug-in is possible?
Now, don't get me wrong. I know ITIL isn't a tool or a standard or a set of rules you've got to follow (I've been around a bit ;> ) but it just shouldn't be this costly and time consuming. Don't you agree?
Maybe it's me - but within the overall ITIL marketplace - which is very individual and fragmented across the product suites available - there is still a distinct lack of process and work instruction integration to speed up implementations.
From the (by the way - highly recommended) OGC books - we know that ITIL theoretically won't vary much from Industry to Industry when implemented - so why doesn't an instant-on implementation exist - or even nearly exist? or even remotely exist?
Sorry, rant over...
Well, it kind of does now. Actually it kind of has for many years but I've missed it until this week and the chances are - so have you!
So, enter (stage left)... the Alignability™ Process Model.
This provides field-proven IT Service Management processes but currently only for the HP OpenView Service Desk suite (which is a shame as well as a massive market opportunity for the creators).
The Alignability™ processes are based on a combination of the best-practice ITIL methodology and the Total Quality Management principle of continuous improvement.
Where ITIL® provides the theory and guidelines - the Alignability™ Process Model provides the processes, procedures, and detailed work instructions.
It even comes with a set of configuration files that automatically configure the HP OpenView Service Desk application for the support of the Alignability™ processes. The processes and the configuration files for HP OpenView Service Desk dramatically reduce the time required for, and the risks associated with, service management implementation projects.
The Alignability™ Process Model is split into two modules; the "Service Support" module and the "Service Delivery" module. The Service Support module provides the processes required for a solid service management foundation. The six service support processes are:-
The Service Delivery module is targeted at mature service provider organizations. This module contains the following advanced service management processes:-
-Service Level Management
The implementation of the service support processes of the Alignability™ Process Model can be completed within 30 days.
This represents a savings of 4 to 6 months. The reason why the Alignability™ Process Model can be implemented so quickly is that it allows organizations to eliminate the process definition phase of their service management implementation projects.
The configuration files, which automatically configure the HP OpenView Service Desk application, also help to reduce the duration of service management implementations, by saving at least 20 more days.
These 20 days are normally required by an experienced technical consultant for the configuration of the application to ensure that it supports the service management processes that the organization has defined.
The 30-day implementation plan is provided with the Alignability™ Process Model to ensure that customers can reliably complete the implementation of the service support processes within 30 days.
The standard implementation plan (which caters for a detailed process review and subsequent customization) is also provided for organizations that do not want to start from scratch, but do not yet feel comfortable enough to commit to a 30-day implementation.
The Alignability™ Process Model was originally developed in 1999 and is maintained by consistently incorporating the ideas from each implementation into the next version of the model. The model has already been deployed by more than 100 organizations in over 30 countries in a wide variety of industries.
The Alignability™ Process Model is an HP OpenView Authorized Product.
Just before you dive in... something to think about... give this site a few minutes... click around and select a few menu options... the power of this is not immediately obvious but it's there!
Learn much more about Alignability here