Can Tools Help You Know Your Customer Better?

Customer relationship management (CRM) – from a service perspective.

One of the best ways to improve service to your customers is by knowing them better. The ability to accurately profile your customers in Servicom Service Management Software will keep you one step ahead and help you to better manage customer relationships.

Servicom tracks complete information about your customers, which allows you to provide better service management to customers than ever.

Servicom Service Management Software allows you to track multiple service locations for a customer, and for each location you have comprehensive information at your fingertips, including work order history, installed equipment, service agreement information, notes, contacts, directions – in short, everything you need to know about your service customer.

Work order processing made easy.

Taking new work orders in Servicom Service Management Software couldn’t be easier. Convenient drop down lists allow you to input a new work order using pre-defined lists with just a few mouse-clicks. And user-defined drop-down lists and custom fields allow you to tailor the work order process to your business. Dispatching and scheduling toolsServicom Service Management Software provides a number of tools to assist you in scheduling and dispatching work orders.

In addition to the traditional dispatching list, Servicom provides a color-coded schedule board that allows you to see your work graphically displayed in a row and column format. Mapping and paging tools allow you to increase the productivity of both dispatchers and technicians dramatically.

Billing—fast, flexible, and tailored for the service contracting business!Billing is specifically tailored to industry standards for service and specialty contracting businesses, including time and material billing, quoted job billing, and “flat rate” billing, using popular industry pricing services.

In addition, special pricing and discounts are automatically applied by Servicom, saving you valuable time and ensuring consistency.

Take control of your inventory.

Servicom inventory allows you to track items—parts and equipment—in as much detail as needed. You can track inventory at a detailed level, including truck inventories, serial number tracking and standard maintenance lists, or you can just use the item catalog to track description and pricing information.

Service agreements.

If your business relies on service agreements, you know that they can be a major task to ensure that you are providing the maintenance and granting the discounts or special pricing required by the contract. Servicom makes the entire process easy by reminding you when service is due, allowing you to automatically schedule planned visits, and automatically applying discounts and special pricing that you have specified in your service agreements.

Comprehensive reports help you manage your business.

With over 100 standard reports, Servicom helps you to analyze and manage every aspect of your service operation. You can easily apply “filters” to your reports to see just the information that you need, and you can quickly display report results to your screen, to your printer, or both.

Built on Microsoft SQL Server database technology.

Underlying the Servicom product family is Microsoft's high performance database engine, Microsoft SQL Servertm. SQL Server is a robust, enterprise class database manager that is designed to handle the needs of a single user or the largest, multi-location service organizations with hundreds of users.

Servicom add-on modules.

You can extend or customize Servicom with the addition of several add-on modules, including:

-Servicom Dispatch Paging-dispatch automatically to alpha-numeric pagers
- Servicom Purchasing-field purchasing made easy.
- Servicom Mapping-integrate Servicom with Microsoft MapPoint to visually display dispatch information on a map
- Pricing links-import parts and flat rate pricing information from industry leading pricing services.
- Accounting links-link to most popular accounting software.
- Additional featuresServicom has a wealth of additional features for the service contractor.

To find out more click here.