ITIL - The "Pre-Flight" Checklist

Here's a great little idea-jogger for anyone who is currently planning to implement ITIL in their organization. It's produced by the College of Continuing Education (

It's a "pre-flight" checklist prompting you to think about whether certain activities and tasks have been completed.

Activities include:-

- Organization Support
- Baseline Assessment
- Scope of Implementation
- Training Strategy
- Implementation Strategy
- Certification Strategy
- Communication
- Resources
- Reporting
- Measurement
- Assuring On-Going Success

Take a look at the Pre-Flight Checklist

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