Here's a great little idea-jogger for anyone who is currently planning to implement ITIL in their organization. It's produced by the College of Continuing Education (www.cce.umn.edu).
It's a "pre-flight" checklist prompting you to think about whether certain activities and tasks have been completed.
- Organization Support
- Baseline Assessment
- Scope of Implementation
- Training Strategy
- Implementation Strategy
- Certification Strategy
- Assuring On-Going Success
Take a look at the Pre-Flight Checklist
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