By James R. Rooney and Lee N. Vanden Heuvel.
[From the July 2004 issue of Quality Progress, published by the American Society for Quality.]
Would you like the low down on Root Cause Analysis Techniques - starting from the very beginning - but building quickly into a comprehensive guide?
The excellent "Root Cause Analysis For Beginners" will take you through the definitions, four major steps, presentation of results and how to use graphical presentation to get your point across.
"This picks up where ITIL Problem Management left off".
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