2005 Forecast for IT Service & Support Industry

The Sarbanes-Oxley Act has been a major issue and has caused many IT organizations to focus on process improvement, says the HDI.

Indicators of this are the increasing number of individuals and support organizations choosing to be certified and increasing interest in ITIL (IT Infrastructure Library) framework, COBIT, Six Sigma, and, in general, in adopting and documenting bestpractices for IT and IT support operations.

>>Read the 2005 forecast<<

Has Sarbanes-Oxley driven ITIL implementations ?
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