Learn the framework behind implementing ITIL Processes using Six Sigma rigor, from GE Global Research.
GE's research highlights, through a case study and supporting slides, exactly how Six Sigma can be used to help implement ITIL processes.
This 43 slide presentation pack covers:-
- Six Sigma Essentials
- The Linkages Between Six Sigma and ITIL
- DMAIC flow
- Strategy Drill Down
- Team Charters
- Process Controls
- Application Support Organization
- Avenues for Future Improvements
This is an ideal link for anyone wishing to understand more about Six Sigma (the underlying structure, tools, techniques) within a process implementation scenario.
Access the Full Presentation Pack Here...