Best practice knowledge for ITIL implementation is hard to come by unless you have your own on-site resident experts.
If you are planning to implement ITIL or about to undertake a new improvement initiative, then this presentation pack and accompanying teleconference will prove invaluable.
Gartner have produced, in our view, an exceptional sixteen page presentation covering: what trends are driving ITIL adoption, what best practices can accelerate implementation and what lessons can be applied to ITIL from similar process disciplines such as six sigma.
The accompanying teleconference complements the presentation pack and you should move through the slides as the teleconference progresses.
>>Move to Gartner.com/teleconferences<<