In the third and final article on eTOM, we highlight Nick Webb (of QinetiQ) who presented at last years itSMF Conference.
Nick put together an excellent presentation pack and there was lots of interest from the audience on this topic.
This presentation pulls together the previous two articles and contains several slides that graphically displays how ITIL and eTOM can be synergised together.
The presentation (link below) covers:-
1 - What is a Business Enterprise Architecture?
2 - Overview of Business Enterprise Architectures
3 - The TeleManagementForum
4 - The enhanced Telecoms Operations Map
5 - Where does ITIL fit?
6 - A more complete Business Enterprise Architecture?
Learn more about ITIL and eTOM here...
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