Are You an ITIL Black Belt?

Dr. ITiL presents Paul Underhill's excellent presentation on how ITIL can be implemented like a martial art!

Paul says, "We all know how difficult it is to effect change, especially when trying to implement ITIL.

Adopting the ancient lessons taught in martial arts, of balance, patience, yielding or striking only when the time is right, directing not controlling, connecting not attaching, starting something with its opposite etc, can help us all ensure success even in the modern world of IT Service Management."
“Don’t take a horse to water and expect it to drink - first make it thirsty” - exactly Paul.