Today, Dr. ITiL brings you, courtesy of the University of Canterbury - New Zealand, an excellent example report entitled, "Proposal to Implement the Information Technology Infrastructure Library Framework for IT Service Management"
This report should assist you in getting started quickly with your own ITIL Implementation proposals.
The report content includes:-
1.0 Executive Overview
3.0 Reasons for Examining this Approach
4.0 Initially Identified Requirements for Change
7.0 Project Structure
8.0 Project Deliverables
8.1 Service Desk
8.2 Incident Management
8.3 Configuration Management
8.4 Problem Management
8.5 Change Management
8.6 Release Management
8.7 Service Level Management
9.0 Project Organisational Structure
9.1 ITIL Implementation Project Manager
9.2 Service Management Project Team (ITSM)
9.3 Implementation Teams
9.4 Steering Group
9.5 Reference Groups
9.6 Reporting Lines
10.0 Key Challenges to the Implementation
11.0 Communications Strategy and Change Management
12.0 Resource Requirements
12.1 Human Resources
12.2 Helpdesk Telephone System
Even if the specific contents don't really match-up to your commercial organizations - the titles, headings, layout and benefits bullets are very credible.
This 18 page report should give you some further 'food for thought' if you need to produce a similar paper yourself.
Access the Full Report Here...
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