Fancy learning what ITIL is - but need a no nonsense, practical and business like guide?
Did you think ITIL was just about Service Delivery or Service Support?
We present a link to the ITsmf (www.itsmf.com) who provide free access to an ITIL Introductionary guide covering:-
- What is Service Management?
- Why implement Service Management?
- What is ITIL?
- ICT Infrastructure Management
- The Business Perspective
- Security Management
- Related Standards
- Further guidance
It's also a great introduction to the other core components of ITIL.
Download your FREE Introductory Guide to ITIL here
Learn more:- full set of ITIL core texts, take a look here